The Consumer Services Division investigates policyholder complaints and responds to inquiries from the public. Our goal is to answer insurance related questions promptly and to ensure fair and equitable resolution of disputes involving insurance transactions between insurers, agents, and policyholders.
If you are a consumer with a complaint, please use our new Consumer Complaint Portal. The advantages of using the Complaint Portal are that you can submit your complaint electronically, including pertinent documents, check the progresss of your case and view the case until one year after closure. The Complaint Portal will speed up your complaint process. If you wish to use the mailing process, please click here to view it.
The Consumer Services Division also has a Managed Care Unit which works to resolve complex claims problems between health care providers and managed care insurers. This unit also conducts educational outreach programs and workshops to promote better awareness of appropriate claims filing and claims paying practices between these respective groups. If your practice or organization is interested in such a program or workshop, please contact us at (404) 656-2070 for details. If you are a provider with a complaint, you may also choose to use the Complaint Portal in order to speed up the complaint process or use traditional mailing process.
Our Consumer Services office hours are from 8:00 AM-6:00 PM.
For information on insurance companies in receivership, visit GRID (Global Receivership Insurance Database).
CONSUMER ALERT: Limited Medical Benefit Insurance Plans/Mini-Med Plans
These plans come in many varieties so read this alert and shop carefully before you buy.
CONSUMER ALERT - NBLA HEARING POSTPONED: The Office of Commissioner of Insurance issued an Amended Show Cause order in the matter of National Better Living Association Inc. (NBLA). The Amended Show Cause order was issued as a result of an investigation into the business practices of NBLA and its affiliates. That order is not final. NBLA and others will be given an opportunity to contest the findings of the order and “show cause” as to why the Commissioner should not take action against NBLA. The hearing is being referred to the Office of Administrative Hearings (OSAH) for a recommended decision from that office. Once the date of the hearing is determined, it will be posted on this website. Click here for more information.