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Ga. Department of Insurance
Consumer Services Division
2 Martin Luther King, Jr. Drive
West Tower, Suite 716
Atlanta, Georgia 30334

Telephone: 404-656-2070
Toll Free: 800-656-2298
Between 8:00 AM and 7:00 PM

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Business Insurance

Business Insurance embraces a multitude of coverages that may provide protection for the specific type business in which you engage. Our office cannot provide you with a complete list of all potential policies which you may need. However, you may wish to go to the web for some ideas. It is frequently best to have an agent or agency that is familiar with your operations to suggest and place the appropriate insurance for your industry. Our office does not mandate any coverage for a business operation. However, there are requirements from other sources, i.e. Federal legislation, state legislation (i.e. workers comp).

The Consumer Services Division is the investigative arm of the Department of Insurance and attempts to ensure fair and equitable dealings between insurers, agents, and policyholders regarding all insurance transactions. This division receives all complaints against agents or insurers. Action by this division can be instigated by a written complaint, a personal visit to the Atlanta office, or a meeting with one of the division’s field insurance investigators who travel throughout the state. Any inquiry that requires additional information or that appears to be a valid complaint is made into an investigation file. The file is then assigned to an insurance investigator qualified to conduct the particular type of investigation involved. The investigator gathers all available data necessary to properly analyze and evaluate the problem or claim. The division frequently holds an informal conference between complainants and company adjusters, agents, or underwriters regarding the problem in question. These conferences often bring about an amiable settlement. The division takes calls Monday through Friday from 8 a.m. to 7 p.m.

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